Frequently Asked Questions
Welcome to the Gifts Hugs FAQ page. Here you'll find answers to the most commonly asked questions about our products, ordering process, shipping, and more. If you can't find the answer you're looking for, feel free to contact us.
What types of products do you offer?
We offer a wide range of custom jewelry and unique gifts for all occasions, including personalized necklaces, earrings, rings, bracelets, monogrammed towels, engraved keychains, and more.
How can I personalize my order?
You can personalize your order by selecting the customization options available on the product page. Options may include engraving, monogramming, or adding a custom message.
How do I place an order?
To place an order, browse our collections, select your desired items, choose your customization options, and add them to your cart. Proceed to checkout to complete your purchase.
Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this option during checkout.
How long will it take to receive my order?
Orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Delivery times may vary depending on your location.
Do you ship internationally?
Currently, we only ship within the United States. We are working to expand our shipping destinations in the future.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.
What is your return policy?
We accept returns within 30 days of purchase for most items, provided they are in their original condition and packaging. Personalized items may not be eligible for return unless they arrive damaged or defective. Please refer to our Return Policy for more details.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. Your data is safe with us.
